FAQ
Where is De Claire based?
De Claire is based in Bangkok, Thailand. All online orders are prepared and dispatched from Bangkok.
Do you ship internationally?
Yes. De Claire ships to selected destinations worldwide. We offer complimentary delivery throughout Thailand, while international shipping is calculated at checkout based on the destination and number of parcels required.
For international orders of US$450 or more, De Claire offers a US$50 International Delivery Credit, automatically applied towards the shipping charge at checkout.
Each international shipping box can accommodate up to three garments. Orders containing more than three garments will require additional parcels.
Will I have to pay duties and taxes on an international order?
If you are using DDU/DAP: International orders may be subject to import duties, taxes, customs charges and handling fees imposed by the destination country. These charges are not included in the product price or international shipping charge and are the responsibility of the recipient.
How long will my order take to arrive?
Please allow 1–3 business days for your order to be prepared before dispatch.
Delivery within Thailand generally takes 1–4 business days, depending on the destination.
International delivery generally takes 7-14 business days after dispatch.
Can I return or exchange my order?
Eligible items may be returned or exchanged within 14 calendar days of delivery, provided they are unworn, unwashed, unused and unaltered, with all original tags and packaging included.
Please see our Return & Exchange Policy for full details.
How do I choose the right size?
Please refer to the Size Guide and fit information provided on each product page. If you are unsure, our Customer Care team can assist with garment measurements and sizing before you order.
Will sold-out pieces be restocked?
De Claire collections are produced in limited quantities, and restocks are not guaranteed. We recommend registering for restock notifications where available.
How should I care for my De Claire pieces?
Care instructions vary depending on the fabric and construction of each garment. Please follow the care instructions provided on the product detail of the garment.
How can I contact De Claire?
Our Customer Care team is available Monday–Friday, 9 a.m.–6 p.m. ICT (GMT+7) for assistance with products, sizing, orders, delivery and returns.
