Returns - Exchanges
At De Claire, we hope that every piece feels right from the moment it arrives. If your purchase is not quite right, eligible items may be returned or exchanged in accordance with the policy below.
Nothing in this policy is intended to limit or exclude any rights or remedies available to you under applicable consumer protection laws. Where applicable law provides greater rights than those set out below, those legal rights will apply.
Return & Exchange Window
Return or exchange requests must be made within 14 days from the date your order is delivered to you or a person authorised by you to receive it.
To be eligible, items must be returned in their original condition — unworn, unwashed and unaltered, with all original tags and labels attached. Items must be free from makeup, perfume, deodorant marks, stains, damage or any other signs of wear.
For domestic orders, all original De Claire packaging supplied with the item must be returned, including the De Claire garment cover, hangers and the original white De Claire presentation box.
For international orders, the external shipping box does not need to be returned; however, the De Claire garment cover and hangers must be included with the return.
All returned items must be securely packaged to prevent damage during transit.
De Claire reserves the right to decline a return or exchange where an item does not meet these conditions, subject to applicable consumer protection laws.
Once a return or exchange has been authorised by De Claire, the item must be dispatched within 7 days of receiving the return authorisation, unless otherwise agreed or required by applicable law.
Exchanges
If you would like a different size, please contact our Customer Care team within 14 days of receiving your order.
Exchanges are subject to availability. As De Claire produces in limited quantities, we cannot guarantee that your requested size will remain available.
If the requested size is unavailable, you may choose to return the eligible item for a refund in accordance with our return policy.
Customers are responsible for the cost of returning an item for exchange and, where applicable, the shipping cost of sending the replacement item.
The International Delivery Credit applies to the original qualifying order only and does not apply to shipping charges associated with an exchange. International duties, taxes or other charges associated with an exchange are also the responsibility of the customer, except where the exchange results from an error by De Claire or where otherwise required by applicable law.
Returns & Refunds
Approved refunds will be issued to the original payment method. Unless otherwise required by applicable law, original shipping charges, duties, taxes and other fees associated with the order are non-refundable.
For international orders that received a $50 International Delivery Credit, the credit is applied towards the original shipping charge and has no cash value. If a partial return reduces the value of the retained merchandise below the $450 qualifying threshold, the $50 delivery credit may be deducted from the amount refunded, where permitted by applicable law.
Please allow 5–7 business days for us to inspect and process your return after it reaches us. Your bank or payment provider may require additional time for the refund to appear in your account.
Return Shipping
Unless the item received is faulty, damaged or incorrect, customers are responsible for return shipping costs.
Returned items remain the customer’s responsibility until they are received by De Claire. We strongly recommend using a tracked and insured shipping service and retaining proof of postage. De Claire cannot accept responsibility for parcels lost or damaged in transit where the return shipment has been arranged by the customer, subject to applicable law.
For international returns, customers are responsible for any return shipping charges, customs charges, duties or other fees incurred in returning an item, except where otherwise required by applicable law.
Please do not send an item back before contacting Customer Care and receiving return instructions. This is particularly important for international returns, as specific shipping or customs documentation may be required.
Faulty or Incorrect Items
Every De Claire order is checked before dispatch. If you receive an item that is damaged, faulty or different from what you ordered, please contact Customer Care within 48 hours of delivery where reasonably possible, including your order number and clear photographs showing the issue.
Reporting an issue outside this 48-hour period does not affect any rights you may have under applicable consumer protection laws.
Once the issue has been reviewed and confirmed, De Claire will arrange the appropriate repair, replacement, return or refund, as appropriate, and will cover reasonable return shipping costs where the issue is the responsibility of De Claire or where required by law.
Items Not Eligible for Return
Unless otherwise required by applicable law, the following items are not eligible for return or exchange:
- Made-to-order, customised or personally altered pieces.
- Items clearly marked Final Sale before purchase.
- Items that have been worn, washed, used, altered or damaged after delivery.
- Items with original tags or labels removed.
- Items showing makeup, perfume, deodorant, stains, odours or other signs of wear.
- Items returned outside the applicable return period without prior approval from De Claire.
Sale or promotional merchandise may be designated Final Sale where this is clearly stated on the product page or before purchase.
Final Sale or other return restrictions do not exclude rights that a customer may have in relation to faulty, damaged, incorrectly supplied or otherwise non-conforming goods under applicable law.
Product Variations
We make every reasonable effort to display the colours, materials and details of our products as accurately as possible. However, colours may appear slightly different depending on lighting, photography, screen settings and device displays.
Certain De Claire pieces feature embroidery, jacquard fabrics and other detailed textile techniques. Minor variations in motif placement, texture, embroidery or finishing may occur as part of the production process and are not necessarily considered defects.
This does not affect your rights where an item is genuinely faulty, damaged or materially different from its product description.
How to Request a Return or Exchange
To request a return or exchange, please contact De Claire Customer Care and provide:
Your name, the item you wish to return or exchange, and the reason for your request.
For damaged, faulty or incorrect items, please also include clear photographs showing the issue.
Once your request has been reviewed, we will provide the appropriate return instructions and return address.
Please do not send items back without prior return instructions, as this may delay the processing of your return.
Customer Care
Monday–Friday: 9 a.m.–6 p.m. ICT (GMT+7), excluding public holidays
Policy Updates
De Claire may update this Return & Exchange Policy from time to time. For voluntary returns and exchanges, the policy applicable to your purchase will generally be the version in effect when your order was placed. Any mandatory rights provided by applicable law will continue to apply regardless of changes to this policy.
Last updated: 29 September 2026
